Covid-19 Updates and Information

Thank you for your continued business and support during this challenging period. We’re happy to announce that our offices will reopen on June 16 from 10am-3pm with COVID-19 safety guidelines in place. While we are reopening to the public, we still encourage our customers to reach us remotely via phone or email to ensure we can continue to keep our staff, clients and community safe. We look forward to seeing you soon.


For over 60 years, the Colonial Group has operated by one main core value which is to be a people-first company. In response to the novel coronavirus (COVID-19), we have closed our offices. All Atlantic Medical, Security & General, and Colonial Pensions employees have been transferred to a remote working model. However, we will never stop working for the good of our community, especially during these unsettling times, and are available via the below methods.


Please note that effective May 2020, NIBA, part of CGI (Colonial Group International), has re-opened to the public to service our clients from 9am-5pm daily. Clients can also continue to reach us remotely via the below methods.


For any changes to service and key information, please visit our social media pages on Facebook or Instagram.


Zest

As part of our measure to better serve the community, our Zest program is now available for everyone. Resources and content on nutrition, wellness, and staying healthy in the midst of this pandemic will be provided via the Zest website and on our Instagram page.


Additional Coronavirus Resources

WHO Website

Bahamas Government Website


For Business specific enquiries, please see the below:

Atlantic Medical

Phone

For queries related to claims, customer service or administration, please call (242) 302-4949 (NAS) or (242) 351-3960 (FPO).

Email

We are available via email at bs_customerservice@atlantichouse.com.bs for general insurance queries and bs_claims_admin@atlantichouse.com.bs for all claims related queries.

Portal

You can leave a message using our portal support system.


Payments

Premium payments should be made as follows:

Via online direct deposit

Credit to: CIBC FirstCaribbean International Bank (Bahamas) Limited Commercial Banking Centre - Branch 24667 Shirley Street, Nassau, Bahamas

For further credit to Atlantic Medical Insurance Ltd.

Account number 255-14312

Instructions: Payment of Invoice XXXXX Re: Acct. #XXXXXXXX

Via credit card authorization

Submit request to ami_finance@atlantichouse.com.bs. You will be provided with the necessary credit card authorization form


Did you know?

Have any questions regarding your healthcare or COVID-19 symptoms? You have access to the 24/7 Nurse Line by calling 1-800-423-9130.

Your claims history is available on the Medical Web Portal.

NIBA

Motor & Property enquires

Phone: (242) 677-6422, (242) 502-4354 or (242) 557-0541 whatsapp (Nassau)

Freeport (242) 352-6422, (242) 350-7215 or whatsapp (242) 727-1383

Email: bs_niba@atlantichouse.com.bs
Web: helloniba.com
Facebook: facebook.com/helloniba


Security & General Insurance

Claims

Phone: (242) 502-4366, (242) 357-3265 or (242) 376-6021

Email: sgclaims@atlantichouse.com.bs

Colonial Pensions Bahamas

Phone: (242) 502-7526

Email: pensions@atlantichouse.com.bs


Payments

Pension payments can continue to be made by the 5th business day of each month via online transfer to the following accounts:

First Caribbean International Bank

Shirley Street, Transit number: 9706
Colonial Pension Services (Bah) Ltd. RE: Butterfield Bank
BS$ account number 100502972

Note: All Payments Must Reference the Employer Plan Name and Month being paid for.

To assist us in providing prompt, efficient, and timely services to you and your employees, please note the following:

Atlantic Medical Life Insurance

Email: bs_life@atlantichouse.com.bs

Telephone: (242) 356-5433